FAQs
Frequently Asked Questions
How can I purchase PDX Brands™?
Wholesalers: Simply purchase your products right here on our website. Sign up for an account or fill out a form here and one of our knowledgeable Sales Representatives will contact you.
Consumers: You can purchase any of our products online or at your favorite retailer.
What other ways can I place my wholesale order?
Ordering online ensures your order is processed quickly and error-free which provides the most efficient order fulfillment, however, if you prefer to place your order by email or over the phone feel free to contact your helpful PDX Brands Sales Representative. They always want to hear from you!
How long does it take to process my order?
Online orders are processed same day and can ship in 1 business day. Orders placed any other method require an extra 1-2 days for processing so that the order can be manually entered and double-checked for accuracy. Transit times are 2-10 days (domestic) depending on your preferred shipping method.
Does your product carry a consumer warranty?
Yes! Rechargeable products carry a 1-year warranty on all rechargeable products and a 90-day warranty on non-vibrating and battery-operated products. Valid warranties require registering your product and showing proof of purchase. You can register your warranty here.
What is your wholesale return policy?
We accept returns on defective merchandise within 90 days of invoice date for domestic USA orders, and within 6 months for international orders.
Where do I register my product?
Please register your product here to be notified of voluntary recalls and before filing a claim on the warranty.
How do I get my tracking number for my order?
Please email Info@PDXBrands.com
Where can I go to learn how to use my PDX Product?
Please visit our Vimeo Video channel and see if your product has a corresponding video to learn more about your product. Otherwise, please return to the retail store where you purchased your product and they can give you a demonstration.
Can I get a replacement charger for my product?
Unfortunately, we do not sell or provide replacement charging cords at this time.
If you have any other questions please feel free to reach out to:
Info@PDXBrands.com